SHIPPING POLICY
1. SHIPPING AREA (FREE SHIPPING)
INMOTION EU currently supports delivery to destinations across Europe.
Orders of €259 or more qualify for free shipping within our supported European delivery areas.
Orders are fulfilled from our European warehouses in Germany and Spain, depending on product availability, inventory location, and delivery destination.
Shipping availability may vary depending on the destination and product type. Please enter your delivery address at checkout to confirm availability.
All prices displayed on the website are tax-inclusive unless otherwise stated.
Please note:
- We do not ship to PO Boxes or APO addresses.
- Batteries, motors, controllers, and certain separately purchased parts may be subject to additional shipping charges or shipping restrictions.
- Some accessories or parts may be fulfilled separately depending on inventory availability and product type.
- Certain accessories are shipped separately from China by air and generally take 8–15 business days for delivery.
2. ORDER PROCESSING AND DELIVERY TIME
In-stock orders are generally processed and prepared for shipment within 1–3 business days after payment is confirmed, unless otherwise stated on the product page.
Delivery typically takes 3–7 business days after shipment.
Actual delivery times may vary depending on the destination, fulfillment warehouse, carrier service, and local delivery conditions.
For pre-orders, please refer to the estimated shipping date shown on the relevant product page.
Once your order has shipped, a shipping confirmation email with tracking information will be sent to you.
Business days are Monday through Friday, excluding public holidays.
3. SHIPPING CHANGES
If you need to update your shipping information, please contact us as soon as possible at:
Once an order has been processed or shipped, we may no longer be able to change the delivery address.
Any address change requested after shipment may be subject to carrier restrictions or additional charges.
4. ORDER TRACKING
Once your order has shipped, you will receive an email containing your tracking information.
If you have registered an account on our website, you may also check your order status through your account.
If your order contains multiple products or accessories, they may be shipped separately and may have separate tracking numbers.
Tracking information may take some time to become active in the carrier's system.
Tracking and delivery updates may also be affected by public holidays, carrier operations, customs procedures, and local delivery conditions.
5. DELAYED OR UNDELIVERABLE SHIPMENTS
Delivery delays may occasionally occur due to carrier operations, weather conditions, public holidays, customs procedures, remote delivery locations, or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery window, please check the tracking information first.
If you require further assistance, please contact:
