Return & Refund Policy

Scope

This policy applies to consumer purchases made directly through the INMOTION EU official website. Purchases from authorized dealers or distributors are handled by the seller from whom the product was purchased, subject to applicable mandatory consumer rights.

Cancellation Before Dispatch

If you are a consumer and wish to cancel an order before it has been dispatched, please contact INMOTION as soon as possible.

In-stock orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

For standard in-stock products, where your statutory right of withdrawal applies, we will cancel the order and refund all amounts paid. No standard cancellation, payment-processing or restocking fee will be charged for exercising the statutory right of withdrawal.

Different rules may apply where the statutory right of withdrawal does not apply under applicable law, including certain customized or personalized products. Any such conditions will be disclosed before purchase.

If the Order Has Already Been Dispatched

If your order has already been dispatched and you wish to cancel or withdraw from the purchase, please contact INMOTION before refusing delivery or arranging a return. We will provide the appropriate return instructions based on the shipment status.

Where the statutory right of withdrawal applies, you may still exercise that right in accordance with applicable EU consumer law.

For returns due to a change of mind or other reasons not related to a defective, damaged or non-conforming product, the customer is responsible for the direct cost of returning the product to the return location designated by INMOTION, provided this responsibility was disclosed before purchase.

Because electric unicycles and electric scooters are large products containing lithium batteries, return transportation may require an approved carrier or special shipping arrangements. Please do not return the product without first obtaining return instructions from INMOTION.

If the product is defective, damaged upon delivery or otherwise non-conforming, return costs will be handled under the applicable statutory legal guarantee and consumer law.

15-Day Returns & Statutory Right of Withdrawal

For eligible online consumer purchases, you may withdraw from the contract without giving any reason within 14 days from the day you receive the goods. INMOTION voluntarily extends the return notification period from the statutory 14 days to 15 days after receipt of the goods, with the same return conditions and refund procedures applying during the additional day. This extension does not affect your statutory rights.

To exercise this right, inform INMOTION of your decision by a clear statement before the withdrawal period expires. After notifying us, return the goods without undue delay and no later than 14 days from the date you communicate your withdrawal, unless INMOTION arranges collection.

Inspection, Use and Diminished Value

During the withdrawal period, you may handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what would reasonably be possible in a retail store.

For electric unicycles and electric scooters, outdoor riding, accumulated mileage, scratches, tire wear, falls, collisions, water exposure, modification, disassembly, missing accessories or other use beyond reasonable inspection may result in a deduction for diminished value where permitted by law.

Any deduction will be based on the actual condition of the returned product and the resulting loss in value. Opening the packaging alone does not remove the statutory right of withdrawal.

Refunds After Withdrawal

Where the statutory right of withdrawal is validly exercised, INMOTION will reimburse all payments required by applicable law, including the cost of the least expensive standard outbound delivery option offered for the order. Additional costs resulting from a more expensive delivery method selected by the customer are not reimbursed.

We may withhold reimbursement until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first. Any lawful diminished-value amount may be deducted or recovered based on the returned product's condition.

Defective or Non-Conforming Products

Defective or non-conforming products are handled separately from change-of-mind returns. Where a statutory conformity claim is confirmed, INMOTION/the responsible seller will provide the remedies and bear the necessary costs required by applicable law. Please refer to the INMOTION EU Warranty Policy for claim procedures and commercial-warranty terms.

Shipping Damage, Missing/Wrong Items and DOA

Please inspect the package and product promptly after delivery. If you find visible shipping damage, missing or incorrect items, or a serious functional issue, contact us as soon as reasonably possible, preferably within 7 days, and provide available photos/videos of the packaging, shipping label and product.

The 7-day reporting request supports faster investigation and does not limit mandatory statutory rights. Packaging damage alone is not necessarily product damage.

Accessories and Spare Parts

Accessories and spare parts purchased online are subject to the statutory right of withdrawal where applicable, unless a legal exception applies. Installed, modified, damaged or excessively handled parts may be subject to a diminished-value assessment where permitted by law.

Pre-orders and Backorders 

Pre-orders and backorders remain subject to mandatory consumer cancellation and withdrawal rights where applicable. Estimated delivery dates are estimates unless expressly agreed as binding deadlines.

How to Request a Return

1. Contact INMOTION Customer Service and provide your order number.
2. State whether the request concerns withdrawal/change of mind, shipping damage, missing/wrong items or a product fault.
3. Where relevant, provide the serial number and reasonable supporting evidence.
4. Obtain return and shipping instructions before sending any vehicle or lithium-battery product.
5. Return all included items and accessories and package the product safely. We strongly recommend retaining the original packaging for vehicles containing lithium batteries.

6. Return Address

   Please contact customers@inmotionworld.com before returning your item to obtain shipping instructions and confirm the appropriate return address for your order.

   Recipient: E-commerce-（A111-inmotion）
   Street Address: Hans-Boeckler-Strasse 18
   Postal Code: 63263
   City: Neu-Isenburg
   State: Hessen
   Country: Germany
   Phone: +49 (0)15563910358

   Please include your order number inside the return package to help us identify your return.

Policy Updates

INMOTION may update this policy from time to time. Changes will not retroactively reduce mandatory consumer or contractual rights applicable to an order already concluded. If this policy conflicts with mandatory consumer law, the mandatory law prevails.

 Customer Service

Email: customers@inmotionworld.com
Please contact us before returning any electric unicycle, electric scooter or lithium-battery product.

Important

This policy applies subject to mandatory EU and national consumer law.