Shipping policy

Shipping and Tracking

Delivery details:

(1) Free Shipping: Orders of €259 or more qualify for free shipping within our supported European delivery areas.
For orders below €259, shipping fees may vary by destination and are calculated at checkout. Additional shipping charges may apply to remote-area addresses.

(2) Accessories are shipped from China by air and generally take 8–15 business days for delivery.

(3) For electric scooters and electric unicycles:

How long does it take to process an order?

Please allow 1–3 business days (excluding weekends and public holidays) for your order to be processed and prepared for shipment.

Delivery typically takes 3–7 business days after shipment. Actual delivery times may vary depending on the destination, fulfillment warehouse, carrier service, and local delivery conditions.

How can I confirm my order and get the tracking number?

Successfully placed orders will receive an email confirmation with the order details.

Once your order has shipped, you will receive another email with the tracking information.

If you do not receive an email, please check your spam folder or contact us for assistance.

Why is there no update to my tracking number?

Tracking information may take some time to become active in the carrier's system.

Updates may also be affected by the destination, carrier operations, customs procedures, public holidays, or local delivery conditions.

How can I change my order?

If you need any assistance with your order, please email us at customers@inmotionworld.com.

We may not be able to make changes to your order once it has been processed or shipped.

How do I check the status of my order?

To track your order, please click here.