FAQS

Check out our customers' common questions here and get your answers fast.

Pre-sales

An electric unicycle is designed based on the principle of dynamic balance, the change of the unicycle's posture could be detected by the built-in gyroscope and acceleration sensor. Meanwhile with the servo control system, driver is able to make thing operations by leaning forward or backward, such as moving forward, acceleration, deceleration, braking and others.

Ehhh,Yeap! A little bit, but anyone can finally ride Electric Unicycle with a little instruction and practice. EUC is packed with technology that actively helps to keep you balanced. You don’t have to be a pro surfer or circus performer to figure it out. Like learning bicycle at your childhood, it takes some time and practice to become a pro, but most people learn the basics within the first one hour. Tens of thousands of people of all ages and skill levels have learned to ride and we know you can do it too. Don't believe us? Watch us demo a stranger or check out 57 year old, even 10 year old girl.

Pls check the user manual”how to ride” or check the teaching video

Practice! Riders are taking Electric Unicycle to places we’ve never imagined, but all of that takes practice. For most riders, getting the basics only takes a few rides. From there, it’s a matter of putting in the time to ride more aggressively and becoming comfortable in different riding locations and conditions. Practice makes perfect!

Electric Unicycles are recommended for riders 10 years of age and older. Check out 10 year old

There is none! We have riders of all ages and it is never too late to start riding a Electric Unicycle. Don't believe us? Check out 60 year old

We have a suggested rider weight limit of 264lbs (~120kg) . Heavier riders may notice decreased range and hill climbing capability.

Absolutely. Both Inmotion V11 and Inmotion V12/V12HT have no problems climbing hills up to 45° grade. Plus, they have regenerative braking so you can recharge on the way down. 

Yes, Inmotion V11 and Inmotion V12/V12HT can go off-road and can tackle almost any terrain. Dirt, sand, grass, gravel, you name it. If you’re serious about riding off-road, Inmotion V12HT is the king of shredding trails, but Inmotion V11 isn’t afraid of the challenge either. Don’t believe us? Check this out.

Yes, Electric Unicycle is safe to ride and tens of thousands of riders enjoy riding Electric Unicycle safely everyday. Like any riding sport, there are inherent risks to riding, but if you learn the basics, stay within your limits, and take time to practice you can enjoy Electric Unicycle’s amazing riding experience with confidence every time you step on your board. With air suspension, Electric Unicycle can ride over bumps and cracks in pavement easily. It’s important for riders to always wear a helmet while riding and respect the electric unicycle's limits .

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After-sales

Inmotion V11/V12/V12HT/V13 and later V series unicycles have a transport mode. You can only enter transport mode in the App, and you can exit it through the App or the charger.

Connect to the App and check if the transport mode is enabled. Then check for any diagnostic issues and review vehicle information to see if the firmware version is too low.

Connect to the App and check the battery pack information (App-vehicle settings-about vehicle-battery details). Make sure each battery voltage difference is within 0.5V. If the difference is greater than 0.5V, one of the batteries may be damaged and needs to be replaced. If the difference is within 0.5V, please contact customers@imscv.com for help.

You can connect to the App and check if the ambient lights are turned off (App-vehicle settings-ambient light switch) or in a special mode (such as 'follow music' under V12, which requires bluetooth music connection and audio output to be visible). If not, you can transfer the ambient lights again in the App. If they still don't show up after that, it may be a motherboard malfunction.

Check if the vehicle reports any faults through the App. If not, check the battery voltage for abnormalities. If there are none, pls upload logs (App-general settings-diagnosis-upload logs) and contact customers@imscv.com.

Why do I long press the power button but still can't turn off my device?

Connecting to the App will show a battery abnormality, preventing normal shutdown. Check if the onf port is properly inserted.

Currently, only V12/V12HT support password setting. After vehicle owner authentication in the App, go to password settings. The password can only consist of numbers and be either four or six digits long. After setting the password, you need to enter the correct password on the vehicle display screen to use the device. If you forget your password, you can unlock or change it using an authenticated App account.

For your riding safety, V11 and above unicycles require firmware upgrades. Otherwise, the vehicle will not function properly and be disabled. To upgrade the firmware, connect to the App while the phone is connected to the internet, receive the new firmware push prompt, and click upgrade while the device is disabled. After the upgrade is complete, the App will prompt you that the upgrade was successful.

V12 and above unicycles have a fault icon on the display screen. Clicking on it will show the fault message (in English). You can also connect to the App, click on the fault icon on the main page, or enter the fault detection function in the settings page to view the fault information.

You can find standby duration settings in the App settings page, with a maximum of 120 minutes. If you want to prolong the standby time, place the device upright against a wall instead.

Your Electric Unicycle will arrive to you at a partial charge. We do recommend fully charging the EUC before you begin your first ride.

Inmotion V11/V12/V12HT/V13 and later V series unicycles have an activation function. The device will prompt you to activate it with a voice prompt and limit your speed to 5km/h if it has not been activated.

Inmotion V11/V12/V12HT/V13 and later V series unicycles have a lock function that can only be accessed through the App after vehicle owner authentication. When locked, the device becomes disabled and the motor will produce resistance when pushed, accompanied by "Do Not Move" or similar audio effects.

When riding above the speed limit, the device will gradually tilt the pedal to force users to slow down, accompanied by an audio alarm.

You can judge whether the motor shaft is loose based on the degree of vehicle shake and external shell disassembly. If it is loose, you can tighten it. If the motor shaft is broken, you need to contact customers@imscv.com to replace the motor.

Before cleaning, please make sure the unicycle be powered off, unplug the charging cable, and close the charging port. Keep the charging port be dry always.Wipe the outer case of the item by a soft cloth with with soapy water or clean water.It was forbidden to wash the item by using a high-pressure water gun. Do not immerse the item into water,some permanent damage would caused by this.

Tips:Do not cleaning the unicycle parts with alcohol, gasoline, medium oil or other corrosive and volatile chemical solvents, otherwise the appearance and internal structure might be seriously damaged.

Yes. They can withstand some moisture, but we recommend taking extra caution when riding in or near water and drying your unicycle completely before charging to avoid damage.

Yes, but be aware that riding in colder temperatures can affect the performance of the unicycle. One key thing is to make sure the board is always being stored inside a temperature controlled environment, not left in uninsulated areas for extreme heat or cold. Keeping your unicycle in the cold can cause damage to your tire, motor, and battery. You may receive an error message if your battery level is too cold or runs out of power prematurely. In that case, you’ll need to bring it back inside.

Electric Unicycles are built like tanks. They have a direct-drive hub motor that has no moving parts so you can ride over any terrain without much fear of damaging your board. All Electric Unicycles are water resistant and can withstand some moisture. We recommend taking extra caution when riding in or near water and drying off your Electric Unicycles completely before charging to avoid damage.

We understand the desire to personalize your unicycle, and we are always amazed by the amazing things our riders create. This said, we do not recommend altering the unicycle’s internal components or structure. It is ultimately up to you how you’d like to use the unicycle, but it is important to note that many times modifications can result in damage to the unicycle and will void the unicycle's warranty policy and could lead to the unicycle being ineligible for any form of service or repair. Any rider who wishes to personalize and customize their ride needs to be aware of the possible consequences of modifying the unicycle.

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